Little Pista is always eager to assist its customers wherever required in order to meet their expectations. We allow our customers to exchange purchased items subject to the following conditions:
- The item must be in its original packaging and the tag must be intact.
- The item must be unused, unwashed, undamaged, and in its original condition.
- The item must have no odors, perfume scents, stains, marks, or anything that suggests it has been worn, used, or washed.
- Little Pista’s decision regarding any exchange claim will be considered final.
- Due to differences in screen displays, color monitors, lighting used during photo shoots, digital editing, and AI-assisted product imagery, the exact color, texture, print placement, or final appearance of the item may slightly vary from what is seen on screen. Products cannot be exchanged for this reason.
- A purchased item may only be exchanged once.
- Exchange can only be entertained within the same category, depending on the availability of size and stock.
- Sale items, discounted items, promotional items, and clearance stock cannot be exchanged unless the item received is damaged, faulty, or incorrect.
- Return shipping and all associated courier costs are the responsibility of the customer.
Exchange Procedure
Customers must submit their exchange request through WhatsApp or email within 48 working hours of receiving the purchased item.
Our customer service team will confirm whether the order is eligible for exchange and will provide an Exchange Reference Number. The article will still be subject to physical inspection once it is received back by Little Pista.
The customer must courier the item back to Little Pista along with the original receipt and Exchange Reference Number.
Little Pista will not be responsible for any damage, delay, or loss during transportation. Customers are advised to pack the item properly in its original packaging and send it through a reliable courier service.
Once the item is received by Little Pista, it will be inspected to ensure that it is in the same condition as it was delivered. After approval, the customer will be notified regarding the dispatch of the exchange item and any additional amount payable, if applicable.
The customer will be responsible for bearing all transportation and courier costs involved in the exchange process.
All exchange claims will be entertained within 14 days from the date the exchange request is received.
No Refund Policy
Little Pista strictly follows a No Refund Policy. Cashback or cash refund options are not available. Once an order has been placed and the parcel has been received by the customer, or once the payment has been processed, the Exchange Policy will apply.
Refunds will not be issued for change of mind, wrong size selection, color variation, fabric texture variation, styling preference, delayed courier delivery, or any other personal preference.
In case the customer receives a damaged, faulty, or incorrect item, Little Pista may offer an exchange or replacement after reviewing the claim.
For any questions or concerns regarding our Exchange & Refund Policy, please contact us at:
Email: littlepistaa@gmail.com
